Shipping Policy

Thank you for shopping with cgkke. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

We are committed to providing clear shipping information and reliable order fulfillment for our customers within the United States.

Shipping Coverage

At this time, we only ship orders within the United States.

We currently do not offer international shipping services.

Orders with delivery addresses outside the United States cannot be processed at this time.

Shipping Carrier

All orders are shipped through FedEx to help ensure reliable and trackable delivery service.

Shipping carriers may vary in limited situations due to operational requirements or delivery availability.

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Please note:

• Orders placed after the daily cutoff time will be processed on the next business day.
• Processing times may be extended during holidays, peak seasons, or high-order-volume periods.

Order Cut-Off Time

The daily order cut-off time is:

5:00 PM Eastern Standard Time (EST)

Orders submitted after 5:00 PM EST will be processed on the following business day.

Estimated Delivery Time

After processing, estimated delivery time is typically:

7–15 business days

Delivery times may vary depending on:

• Customer location
• Weather conditions
• Carrier delays
• Peak shipping seasons
• Operational disruptions beyond our control

Please note that delivery estimates are not guaranteed.

Shipping Rates

Free Shipping

We offer free standard shipping on orders over $35 USD within the United States.

Standard Shipping Fee

For orders below $35 USD, a flat shipping fee of $2.99 USD will apply.

Shipping fees are displayed during checkout before payment is completed.

Taxes and Duties

United States Orders

Orders shipped within the United States do not require customers to pay additional customs duties or import charges.

Applicable sales taxes, if required by law, may be calculated during checkout.

Future International Orders

If international shipping becomes available in the future, any customs duties, import taxes, VAT, or related fees imposed by the destination country will be the responsibility of the recipient.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Tracking updates are provided directly by the shipping carrier and may take time to appear after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

We are not responsible for delivery delays or failed deliveries caused by:

• Incorrect addresses
• Incomplete shipping information
• Failed delivery attempts

If you notice an error in your shipping details, please contact us as soon as possible.

Lost, Delayed, or Damaged Packages

If your package is lost, significantly delayed, or arrives damaged, please contact our customer support team promptly.

We will work with the shipping carrier to assist in resolving the issue whenever possible.

Contact Information

If you have any questions regarding shipping, delivery, or your order status, please contact us:

Email: [email protected]
Phone: +1 (239) 292-4419
Address: 2216 NW 2nd Pl, Cape Coral, Florida 33993, United States