Return & Refund Policy

Thank you for shopping with cgkke. We want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions, procedures, and timelines for returns, refunds, and exchanges.

Please read this policy carefully before making a purchase.

Return Eligibility

We accept return requests for eligible items within 30 days of the delivery date.

To qualify for a return, items must meet the following conditions:

• Unused and in original condition
• Free from damage caused by misuse
• Returned with original packaging and accessories
• Accompanied by proof of purchase or order confirmation

Items that do not meet these conditions may not be eligible for a refund or exchange.

Non-Returnable Items

The following items are generally not eligible for return:

• Used or damaged products caused by customer handling
• Products missing original packaging or components
• Clearance or final sale items
• Gift cards
• Customized or personalized products, if applicable

We reserve the right to refuse returns that do not comply with this policy.

Return Request Process

To initiate a return, customers must contact our support team before sending any item back.

Please provide:

• Order number
• Customer name
• Reason for return
• Photos of the item if damaged or defective

Once your request is reviewed and approved, return instructions will be provided.

Unauthorized returns may not be accepted.

Return Shipping

Customer Responsibility

Customers are responsible for return shipping costs unless:

• The item arrived damaged
• The wrong item was received
• The product has a verified manufacturing defect

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

Exchange Policy

We accept exchanges for eligible products under the following conditions:

• The item is defective or damaged upon arrival
• The wrong product was shipped
• The customer requests a replacement for the same item, subject to stock availability

Exchange Requirements

To qualify for an exchange:

• The request must be submitted within 30 days of delivery
• The item must remain in original condition
• Proof of purchase is required

Exchange Processing

Once the returned item is received and inspected:

• Replacement items are typically processed within 3–7 business days
• Customers will receive shipment confirmation once the replacement order is dispatched

If a replacement item is unavailable, an alternative solution such as store credit or refund may be offered.

Refund Policy

After receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund.

Refund Processing Time

Approved refunds are typically processed within:

• 3–7 business days for inspection and approval
• Additional processing time may be required by your payment provider or financial institution

Refunds are issued to the original payment method used during checkout.

Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Restocking Fees

At this time, we generally do not charge restocking fees for approved returns.

However, we reserve the right to apply a reasonable restocking fee in cases including but not limited to:

• Returned items showing signs of use
• Missing accessories or packaging
• Returns that do not comply with the stated return conditions

Any applicable restocking fee will be communicated before refund processing.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the package and product
• Description of the issue

We will review the issue and provide an appropriate resolution as quickly as possible.

Cancellations

Orders may only be canceled before shipment processing begins.

Once an order has been shipped, cancellation requests cannot be guaranteed and the standard return process will apply.

Chargebacks and Fraud Prevention

We reserve the right to investigate refund claims and return requests to prevent fraudulent activity or abuse of our policies.

Contact Information

If you have questions regarding returns, refunds, or exchanges, please contact us:

Email: [email protected]
Phone: +1 (239) 292-4419
Address: 2216 NW 2nd Pl, Cape Coral, Florida 33993, United States