FAQ

Welcome to the FAQ page for cgkke.
Below are answers to some of the most common questions regarding orders, shipping, payments, returns, and customer support.

Orders

How do I place an order?

Simply browse our website, add your preferred products to the cart, and proceed to checkout. Follow the payment instructions to complete your order securely.

Will I receive an order confirmation?

Yes. After your order is successfully placed, you will receive a confirmation email containing your order details.

If you do not receive the confirmation email, please check your spam or junk folder or contact our support team.

Can I cancel or modify my order?

Orders may only be canceled or modified before shipment processing begins.

If you need assistance, please contact us as soon as possible after placing your order. Once an order has been shipped, changes or cancellations may no longer be possible.

Shipping

Where do you ship?

Currently, we only ship within the United States.

We do not currently offer international shipping services.

What shipping carrier do you use?

Orders are typically shipped using FedEx.

Carrier selection may vary depending on operational requirements or delivery location.

How long does shipping take?

Estimated delivery time is generally 7–15 business days after order processing.

Processing time usually takes 1–3 business days.

Delivery times may vary depending on location, carrier operations, weather conditions, and seasonal demand.

Do you offer free shipping?

Yes. We offer:

• Free standard shipping on orders over $35 USD
• A flat shipping fee of $2.99 USD for orders below $35 USD

Shipping charges are displayed during checkout.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Tracking updates are provided directly by the shipping carrier.

Payments

What payment methods do you accept?

We currently accept:

• PayPal
• Visa
• Mastercard

All payments are processed securely.

Is my payment information secure?

Yes. Payments are processed through secure payment providers using encrypted technology designed to help protect customer information.

Returns & Refunds

What is your return policy?

We accept eligible returns within 30 days of delivery.

Returned items must be:

• Unused
• In original condition
• Returned with original packaging and accessories

Please review our Return & Refund Policy for full details.

How do I request a return?

To request a return, please contact our customer support team with:

• Your order number
• Reason for return
• Photos if the item is damaged or defective

Do not send items back without return authorization instructions.

How long do refunds take?

Approved refunds are typically processed within:

• 3–7 business days after inspection and approval

Additional processing time may depend on your bank or payment provider.

Do you offer exchanges?

Yes. Exchanges may be available for:

• Damaged items
• Defective products
• Incorrectly shipped items

Replacement requests are subject to product availability.

Products

Are your products reusable?

Yes. Our drinkware products are designed for reusable everyday use.

Are product colors exactly the same as shown online?

We try to display products as accurately as possible. However, colors and appearance may vary slightly depending on monitor settings, lighting, or manufacturing variations.

Customer Support

How can I contact customer support?

You can contact us using the information below:

Email: [email protected]
Phone: +1 (239) 292-4419

What are your customer service hours?

Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday & Sunday: Closed

Contact Information

Email: [email protected]
Phone: +1 (239) 292-4419
Address: 2216 NW 2nd Pl, Cape Coral, Florida 33993, United States